Absolutely. We cater to businesses of all sizes, including new startups that need a complete setup to businesses with over 1000 properties. As your business expands, we'll engage in discussions about incorporating more advanced features, including performance monitoring tools, defining staff roles and responsibilities, and growth strategies.
By choosing Behind The Agent, you integrate a highly trained team of lettings administrators into your business who will not only perform your tasks to a high standard, but with minimal fuss. Send us your instructions, and we'll seamlessly execute them in your CRM and accounting software! See our full list of services here
Yes, but significantly less. Our operatives collaborate with your team, usually your lettings negotiators and property managers, to resolve cases raised with us. If we find issues, we will typically escalate these with your senior staff based on their severity. This substantial reduction in the need for dedicated admin staff translates to time, cost, and office space savings. For businesses without existing staff, we directly collaborate with you.
We are always looking to reduce your need for human resources and physical infrastructure by implementing better and more efficient processes.
We closely monitor legislative and regulatory changes, assess their actual impact, and deliberate on the most effective means to meet them with minimal disruption to your business. Subsequently, we establish processes and monitoring tools to proactively shield your business from potential impacts.
In certain instances, we may intentionally implement robust processes, particularly when the risk to you is substantial, as seen in cases such as Right To Rent, where fines can exceed £10,000.
We operate numerous property management CRMS and Xero for accounting. Contact us to find out which platforms we currently support.
Certainly. We recommend our clients designate a specific bank account, known as the Client Account (or Rent Account), for all lettings activities including - rent receipts, deposits, and contractor payments. BTA manages this account on your behalf.
The gross profit from the Client Account is then transferred to your Business Account at regular intervals. Your accountant or bookkeeper should oversee this account, handling your business expenses such as office rent, wages, business insurance, telephone bills, etc., and generating your year-end financial accounts.
We strongly advise against accountants and bookkeepers managing the Client Account due to their unfamiliarity with the intricate rules of the lettings industry. However, they excel in standardising accounts for filing with HMRC.
If you require a bookkeeper or accountant, simply let us know and we’ll put you in touch with one.
The rapport you establish with your Landlords and Tenants, understanding the nuances of when to press certain points and when to exercise restraint, contributes significantly to building your brand and distinguishing you from competitors.
Due to this, we have chosen to limit direct interactions with your external stakeholders, and only communicate when our processes deem it necessary. For example, during an inbound management handover, we might send the previous letting agent a standardised email requesting details of the tenancy.
Contact us for further information as our processes are regularly updated.
Our highly trained lettings administrators can conduct audits of your tenancies, examining compliance and identifying gaps in data. With this comprehensive report, you can strategically plan the next steps of your portfolio to optimise your exit strategy, whether it involves a sale or merger.
Moreover, we can assist with bringing your portfolio to industry standard, provide guidance on complex cases, and recommend potential buyers.
Upon exit, we can perform a smooth handover of tenancies to the new owner.
Not at all. We function solely as a service provider to you, undertaking the tasks outlined in our Service Level Agreement (SLA) based on your instructions.
Our processes are intentionally designed to accommodate various outcomes and are sufficiently flexible, recognising that things don't always go as planned. Therefore, you should encounter minimal necessity to deviate from our established way of working.
Feel free to reach out to us on 0161 850 1156 to discuss how we can cater to your specific needs.
Our processes have been designed with you in mind, and we aim to achieve your desired outcome, with minimal effort and time. That is why providing the information that we need is usually very straightforward.
Where a process has been over-engineered due to its inherent high risk to you, we may require more information to ensure security for your business.
Should we encounter challenges in obtaining information, hindering our ability to fulfil our duties, we may discuss adjusting our agreement to accommodate a new way of working where possible.
Definitely. Our pricing is designed to be far more affordable than if you had your own in-house admin team. In addition, you also receive added features including, business processes, staff training, tech support, business development strategies, and regular updates.
Our entry package is aimed at Portfolio Landlords, and the remaining packages are aimed at Letting Agents.
See our Pricing page to compare our fees versus having an in-house team. For a bespoke quote, call us on 0161 850 1156 to discuss how we can meet your needs.
Recognising your busy schedule, we've streamlined the onboarding process to be efficient and accommodating. It requires minimal time and effort, and we can arrange short, convenient virtual meetings to align with your timetable.
The onboarding process consists of three simple steps:
- Setup: (expected duration 2-4 weeks) - We perform minimal works required for BTA to service your business, including – updating CRM settings, updating documentation, and initial training
- Progression: (expected duration up to 6 months) – Working towards full adoption of new processes and end of old processes, including – monthly review of missing information, providing support to fill in these gaps, monthly meetings to discuss processes and improvements
- Review: (every 3-12 months) – We conduct a regular review of your account’s performance, including – inspecting sample cases, analysing performance reports, and meeting to discuss historic performance and areas for improvement.
Our commitment is to see you progress continuously, and our team is readily available to support you throughout this journey.
Click here to see how easy it to onboard with Behind The Agent
Our minimum fixed term is 12 months, followed by rolling quarterly terms. We acknowledge that specific situations may require flexibility and we may be able to amend our terms to suit. Reach out to us on 0161 850 1156 to discuss your specific needs in more detail.